Delete your account

How to delete your account

1. Open Zen and sign in to the account you want to delete.
2. Open the sidebar (the menu button at the top left).
3. Scroll to the bottom of the sidebar and tap Delete account.
4. Type DELETE to confirm.

Deletion happens immediately. There is no waiting period and no recovery window, so please be certain before you confirm.

What gets deleted

• Your conversations. Every conversation stored on our servers under your account is erased.
• Your account. Your email address and login credentials are deleted.
• Your subscription. Any paid plan is cancelled immediately, and your customer record is removed from Stripe, our payment provider, which also removes any saved card details. Note that cancelling this way does not refund the current billing period.
• Your feedback. Any feedback you submitted while signed in is deleted along with your account.

What is kept, and why

Stripe retains records of completed transactions after the customer record is deleted. We do not control this: payment processors are required to keep transaction records to meet financial and tax obligations. Those records are held by Stripe under its own privacy policy.

If you asked us to email you when the mobile apps launch, that address is removed too when you delete your account.

If you never made an account

Zen works without an account. If you used it as a guest, your conversations were only ever stored in your own browser and never uploaded to us — there is no account to delete. Clear them with the “New conversation” button, the delete icon next to any conversation, or by clearing your browser’s site data.

Need help?

If you can’t sign in to the account you want deleted, use the Feedback option in the app sidebar and tell us the email address involved, and we’ll handle it.